Privacy Policy

1. Who we are

Plumbingo ("we", "us", "our") is a trading name of Bath Fitters LTD, registered in England & Wales (Company No. 11196974, VAT No. 510 1453 50). We operate the website at www.plumbingo.london and are the data controller for personal information collected through it. Questions about this policy: info@plumbingo.london.

2. What information we collect

When you submit a quote request through our website, we collect:

• Your name, email address and phone number
• Your postcode
• Details about the job (type and description)
• Photos you upload of the issue or property

We may also collect standard technical data automatically when you visit (IP address, browser type, pages visited) via server logs or analytics tools.

3. Why we collect it and our legal basis

• To respond to your quote request — pre-contractual steps at your request (UK GDPR Art. 6(1)(b)).
• To contact you about the job — legitimate interest in following up on your enquiry (Art. 6(1)(f)).
• To improve our service — legitimate interest in understanding the types of jobs requested (Art. 6(1)(f)).
• To comply with legal obligations — where required by law (Art. 6(1)(c)).

4. How we store your data

Quote request details and uploaded photos are stored securely on our web hosting server, hosted in the EU by Hostinger. Access is restricted to authorised Bath Fitters LTD staff, protected by password authentication. The website uses HTTPS encryption; uploaded photos are kept in a protected folder and are not publicly indexed or shared.

5. How long we keep your data

We retain quote request data (including contact details and photos) for up to 3 years from submission, or until the job is complete and any guarantee period has elapsed — whichever is longer. You may request deletion at any time via info@plumbingo.london.

6. Who we share your data with

We do not sell, rent or trade your personal information. We may share your data with:

• Our hosting provider (Hostinger) — to store website data securely.
• Suppliers and merchants — only where needed to price or source products for your job, and only the details necessary.
• Legal or regulatory authorities — if required by law.

7. Your rights under UK GDPR

• Access — request a copy of the data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — ask us to delete your data.
• Restriction — ask us to limit how we use it.
• Objection — object to use based on legitimate interests.
• Portability — request your data in a commonly used format.

To exercise any of these rights, contact info@plumbingo.london — we respond within 30 days. You may also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

8. Cookies

We do not currently use marketing or tracking cookies. Essential technical cookies (e.g. session handling for the admin panel) may be used; they do not collect personally identifiable information.

9. Changes to this policy

We may update this policy from time to time; the "last updated" date above will change when we do. Please check back periodically.